We believe in providing excellent customer service, and we want you to be completely satisfied with your GRASSHOLE purchase. If you are not satisfied with your purchase for any reason, you may return it within 30 days for a full refund.
To initiate a return for item(s) your purchased via our webstore, please contact our support team via email at: firstname.lastname@example.org. Please provide your order number, the item(s) you wish to return, and the reason for the return. Our customer service team will provide you with instructions on how to proceed with the return.
Please note that the following conditions apply to all returns:
- For webstore orders, the item(s) must be in new, unused condition with all original packaging.
- The customer is responsible for return shipping costs, unless the item(s) received was damaged or defective.
- We do not fully refund returns for items that are personalized or customized.
- Refunds will be processed to the original payment method used at the time of purchase.
- It may take up to 10 business days for the refund to appear in your account.
In addition to our return policy, please be aware of the following information:
We make every effort to ensure the accuracy of the information on our webstore. However, we do not guarantee that the information is error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
Thank you for shopping with us! If you have any questions or concerns about our return policy, please contact us here.